Experiences that deserve to be heard
Real life stories
True stories from people working in different roles across hospitality.
Why we share these stories
When painful experiences inspire positive change. These are real experiences from people who have worked in hospitality. They are shared with permission, but names have been changed to respect those involved.
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Latest & featured
Explore our latest publications as they are added to our Learning Library. From thought-provoking conversations and practical guidance to research and real life stories, discover the latest articles.
Explore the Good Apple Effect
Fairness pays
Explore the link between fairness with recruitment, retention, productivity, guest experience and commercial performance.
Read our open letter
An open letter to everyone in hospitality from The Good Apple Effect.
Try the Toothbrush Test
A simple question, asked twice a day, that can change the way you see yourself.