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Lucy Beresford

The psychology of hospitality with Lucy Beresford

Psychotherapist, broadcaster and author Lucy Beresford (ITV’s This Morning) joins presenter Darryl Morris (BBC and Times Radio) for three conversations exploring the psychology behind bullying, misuse of power and workplace culture in hospitality, and what we can all do to make things better.

Episode 1: When pressure becomes misuse of power

When does everyday pressure become misuse of power? Lucy Beresford explores the difference between strong leadership and harmful behaviour, why people misuse their authority and the impact this can have on others.

Listen on Spotify / Listen on Apple Podcasts

 

Episode 2: How harmful behaviour becomes culture and why silence can feel safer

Why do people stay silent when they witness bullying or misuse of power? Lucy explores how harmful behaviour becomes normalised, why speaking up can feel difficult and how bystanders can make a difference.

Podcast coming soon.

 

Episode 3: How hospitality can change culture without lowering standards

Can hospitality maintain high standards without bullying or misuse of power? Lucy explores how fairness, accountability and better leadership can create healthier workplace cultures without compromising ambition, performance or commercial success.

Podcast coming soon.

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